Using this site
This site is built to be used with a keyboard, at a readable contrast and without animation if you would rather not have it. This page sets out what has been done for that, and what has not.
Last updated: 23 September 2026
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That is a commitment about how this site is built. It is not a certificate. No independent audit has been carried out and we do not claim the site conforms.
This page also says what has not been checked. A statement that lists only achievements is no use to someone who has just run into a barrier. If something here does not work for you, tell us, and we will tell you what we can do about it and when.
The standard we aim at
WCAG 2.1 is published by the World Wide Web Consortium. It organises accessibility into four principles — content should be perceivable, operable, understandable and robust — and states each requirement as a criterion that can be tested. The criteria sit at three levels, A, AA and AAA. Level AA is the middle one, and it is the level this site was built to.
WCAG 2.2 is the newer version of the same guidelines and adds further criteria to 2.1. This site was not built to 2.2 and nothing here claims it. Both versions are set out on the W3C’s own overview page, which is listed at the foot of this page.
Aiming at a standard and conforming to it are different things. A conformance claim is something you make after testing, and the testing that matters most for this site has not been done yet. What follows separates the two, so you can see which is which.
What has been built in
These are things done deliberately while the site was built, not features added afterwards.
- Real landmarks for the page furniture — a header element, a navigation region and a footer element — so software that moves through a page by its structure has a structure to move through.
- One first-level heading per page, with the heading levels below it in order and no levels skipped.
- Every link and button is a real link or button rather than something styled to look like one, so it can be reached and operated with the keyboard and not only with a pointer.
- The menu that opens on a narrow screen can be opened from the keyboard, keeps focus inside itself while it is open, closes when you press Escape and returns focus to the button that opened it.
- A visible outline around whatever currently has keyboard focus, using focus-visible so it appears for keyboard users without flashing up on every mouse click, with a fallback for browsers that do not support it.
- Text colours measured against the backgrounds they actually sit on, to the WCAG AA thresholds of 4.5:1 for body text and 3:1 for large text and interface elements.
- Links in the body of a page are underlined as well as coloured, so a link can be told from ordinary text without having to see the colour.
- Images that carry meaning have a text alternative. Images that are pure decoration are marked as decoration, so they are skipped rather than read out as noise.
- If your device is set to reduce motion, the stylesheet reduces transitions to effectively nothing. This site carries no decorative animation to switch off.
- The alert about appeal periods is the first element in the page, which is also the first thing a screen reader reaches, and it links to the page that explains it rather than stating a number.
One example of what that colour measuring is for. Amber is used twice on this site at two different values: a lighter one for decoration and a darker one wherever amber carries text, because the decorative value did not pass the contrast threshold for small text. The two values are separated throughout rather than the brighter one being used and hoped for.
Using this site with a keyboard
Tab moves forward through the links and buttons, Shift and Tab moves back, and Enter follows a link or presses a button.
On a narrow screen, the menu button opens the navigation. Escape closes it and focus goes back to the button you opened it with, and while it is open focus stays inside it rather than wandering behind it.
If the focus outline disappears somewhere, or the order of the stops does not make sense, that is a defect rather than a design choice. We would like to hear about it.
What we have not done, and what we have not verified
There is no skip-to-content link. On a page with navigation above the content, a keyboard user has to tab past the menu on every page. That is a real cost and it is not fixed yet. It is listed here rather than left for you to discover.
The main content region is not marked up by us. The header, navigation and footer landmarks are emitted deliberately. Whether the page content sits inside a main landmark depends on the theme the site runs on, and that has not been verified for this site.
No screen-reader testing pass has been done. Nobody has worked through this site with NVDA, JAWS, VoiceOver or TalkBack. The landmarks, the text alternatives and the heading order were built so that a screen reader has something sensible to work with, but building for a screen reader and testing with one are not the same thing, and we are not going to describe the first as though it were the second.
There has been no independent accessibility audit and no certification. Nobody outside the team that built the site has checked it.
Automated checking was used during the build, and automated checking catches only part of the problem. Most accessibility failures need a person to find them.
Behaviour at very large text sizes and high browser zoom has not been measured separately from the width checks, and keyboard focus order has not been checked on the site as published.
Documents and pages published by other organisations are outside our control. That includes Transport for NSW, Service NSW, the Local Court of New South Wales and NSW legislation. If one of those is what you cannot get into, we can still go through it with you or set out what it says another way.
This is the section of the page worth trusting most. It should get shorter over time. When it does, the date at the top of this page changes with it.
If you need something in another format
Ask, and say what actually works for you. A document in large print, plain text in the body of an email instead of an attachment, a telephone call instead of a form — if we hold the information, we will try to give it to you in a form you can use.
If you reach us through a relay service, or with an interpreter, that is fine. Say so at the start and we will work with it.
The enquiry form on our contact page is not the only way in. The telephone number and the email address below reach the practice directly.
If a notice has arrived and you cannot read the website, telephone. The period to appeal is stated on your notice and it does not pause because a web page is hard to use.
Telling us about a problem
Email or ring, whichever is easier for you. You do not need to know the technical name for what went wrong. The menu will not close is a perfectly good report and we can usually work from it.
If you can give us any of the following it will be quicker, but do not hold off reporting something because you do not have all of it.
- The address of the page, or enough of its title for us to find it
- What you were trying to do
- What happened instead
- The browser and the device you were using
- Any assistive technology you use, and its version if you know it
What we will do when you report something
We will acknowledge your report, and we will not leave it unanswered.
We will tell you what we found, whether it can be fixed and when we expect that to happen. Where a fix is going to take time, we will offer you the information another way in the meantime rather than asking you to wait for the website.
If our answer does not resolve it for you, say so and we will look at it again. Our complaints page sets out how the firm handles a complaint and where one about its legal services can be taken outside the firm. It is written for complaints about legal work rather than about a website, so it will not fit every accessibility problem.
When this page was last changed
This statement was last reviewed on 23 September 2026 and describes the site as it was built at that date.
It is not a fixed document. As testing is done, the list of what has not been verified will shrink and this page will be updated to match. If you are reading it long after the date above and that list still looks the same, that is itself worth telling us about.
Reporting an accessibility problem
Accessibility reports can go by email, by telephone or through the contact page. Say that it is an accessibility report so that it reaches the right person.
(02) 8806 0866
Through the form on our contact page. Say plainly what kind of request it is so that it reaches the right person.
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